Denvers #1 Baby Equipment Rental Service
Baby Stay Rentals
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Frequently Asked Questions
GEAR
What types of baby gear do you rent?
We rent full size cribs, pack n plays, car seats, strollers, high chairs, toys and much, much more.
How safe are the products you rent?
As a mother I understand and share your concerns about product safety. Safety is extremely important when renting baby equipment. All Products are up-to-date and meet all the current federal safety standards. All products are checked, cleaned and sanitized after each use and replaced as needed. We are signed up the Consumer Products Safety Commission (CPSC) to be notified for any and all baby and child related recalls. We do not rent drop-side cribs due to recent safety recalls. For more information on product safety please see the Consumer Product Safety Commission at www.cpsc.gov.
How do I know that the products you rent are clean?
We take pride in the fact that every item is properly cleaned and sanitized. We use non-toxic cleaning products before delivery and after every rental. Sheets, mattress pads and Boppy covers are laundered after each use in all natural, scent free laundry soap.
New Covid-19 protocol
All products are thoroughly inspected and cleaned prior to delivery. We have a simple 3-step process that assures every parent that we do our very best to make sure your child is safe.
1. cleaning and sanitizing with mild detergents and disinfectant products.
2. making sure all products are free from food or residue.
3. drying and double-checking all parts and pieces while making sure everything functions properly.
What if I don't know what kind of gear to get.
We would be happy to help assist you with which items you may need. Let us know the age(s) of the child(ren), the type of accommodations and the nature of the visit and we can offer some suggestions that might suit your needs.
What if I need something that isn’t on your website?
We would be happy to try to accommodate special requests if that item is available, but no guarantees. Please let us know in advance of any special items needed.
RESERVATIONS
How far in advance should I make my reservation?
We recommend booking as early as possible, once your travel plans are confirmed. This is the best way to make sure the products will be available. If you are traveling during holiday or summer months try booking several weeks ahead as those are the busiest times. Items can sell out during peak travel times. During non-holiday one to two weeks notice is sufficient. We will always try to accommodate last minute orders.
What if I have a last minute order?
We do take last minute orders, please 303-635-9885 as well as placing the order online. We understand emergencies arise and last minute plans do come up and we will always try to accommodate those. Orders placed with less than 24 hours notice will be charged a $15 RUSH fee in addition to standard delivery fees. Please remember you must receive a confirmation for your order to be processed and delivered.
What if I need to add additional items or makes changes to an order already placed?
You can make changes and/or add items easily through our order editing system on the website. All order changes are subject to availability. Order changes will be confirmed by email. Go to the rental process tab for more information about order changes.
Is there a minimum order amount?
Yes, the order minimum for Denver is $45.00. You may still place an order that falls below this amount but will be charged the appropriate minimum for the area.
Do you provide long-term rentals?
Long-term rentals are available in most locations and apply on orders lasting more than 2 weeks. To check on rates please click on our long term rental form and we will email you a quote. Please call us with any questions.
DELIVERIES
What are your delivery hours?
We offer delivery and pickups between the hours of 8:00am – 8:00pm, 7 days a week. We offer delivery windows in 2-3 hour increments. Please choose the best option for you when placing your order. If you have special requests or needs with delivery times please let us know and we can make every attempt to accommodate you.
What are the delivery rates?
At this time, delivery rates range between $25 - $45 and are based on the distance we must travel to your destination. All rates include delivery, pick up and any necessary assembly of equipment.
Do you deliver to the airport?
Yes, we can deliver to the car rental agencies or baggage claim terminal. Provide us your flight and car rental information on your reservation form along with an estimated time of arrival and departure.. We will get in contact with you to make further arrangements on the day prior to your arrival. There is an additional $25 fee for airport deliveries. Full size cribs are the only item that cannot be delivered to the airport
Do you deliver to hotels?
We would be happy to deliver the items you rent to a hotel. Please provide us with the hotel information, delivery/pickup time windows you would like and we will arrange to have the items there before you arrive in most cases. Please alert the hotel that you have a baby equipment rental as well. Be aware, hotels may tell you they rent full size cribs BUT in most cases they are a portable crib or a pack n play.
Can I pick up my own equipment?
Sorry, but at this time we do not offer self-pick up in Denver.
SET UP
Can you install the car seat for me?
Legally we are not authorized to install car seats for you. You can find and download instructions online and there are basic instructions on the car seats we deliver. Some local fire stations may install them for you.
Do you assemble or set up the items we rent?
Yes! We will assemble cribs and many of the other items you rent. We rent full size cribs that are easily assembled and fold for your convenience. In the case where you need to set up the crib yourself you simply open the crib, drop down the attached base and place the mattress on top. No tools are necessary.
SAFETY
Is your company insured to rent baby equipment?
Yes! We carry liability insurance and we are extremely proud we do as it is difficult to get.
How often do you replace your products?
We closely monitor gear for wear and tear and they are replaced as we see necessary. We want the items you rent to be in new or close to new condition. All items we rent are within current safety standards and our car seats are never used beyond the expiration date posted. If you ever feel an item is not working right or needs replacing please let us know. We value your feedback.
Are your products safety checked and sanitized?
We do a safety check after each rental and make sure we carefully clean and sanitize the items. Our sheets, mattress pads and Boppy covers are washed after each use and we replace these items as we see necessary.
PAYMENT and CANCELLATIONS
What forms of payment do you accept?
We accept all major credit cards. Visa, Master Card, American Express and Discover. We do not accept cash or personal checks.
When is my card charged?
Your card information is needed to complete your reservation form and will be charged at the time a reservation is submitted. If you need to make any changes to your order we use the card on file.
What is your cancellation Policy?
We understand that travel plans can change. There is a $10 processing fee
for cancellations prior to 48 hours of the delivery date. Orders cancelled within 48 hours of the delivery date will be charged 50% of the original order.
PLEASE ALSO SEE OUR TERMS AND CONDITIONS PAGE FOR FURTHER DETAILS AND POLICY.
Contact:
- Baby Stay Rentals
- 303-635-9885
- babystayrentals@yahoo.com
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WE ACCEPT
